WhatsApp Bot AI Automation

AI-Powered WhatsApp Automation for Customer Journeys

Automate support, sales, payments, onboarding and service workflows on the channel your customers already use — with seamless escalation to human agents.

0%
Journeys automated
0/7
Always-on support
0+
Languages supported
0%
Fewer manual tickets
Use Cases

One channel, every journey

From first enquiry to payment and resolution — automated end to end.

Customer Support

24/7 AI support across products and services.

Sales Enquiries & Lead Capture

Qualify and capture leads automatically.

Payments & M-Pesa STK Push

Collect payments inside the chat.

Customer Onboarding

Guided onboarding with verification.

Document Requests

Collect and validate documents securely.

Appointment Booking

Self-service scheduling and confirmations.

Service Reminders

Automated reminders and notifications.

Complaint Handling

Log, route and resolve complaints.

Customer Verification

Identity checks within the conversation.

Multilingual Conversations

Serve customers in their language.

Engagement Analytics

See every conversation pay off

Track sessions, automation rate, payments and outcomes across your WhatsApp channel in real time.

Sample / demo data
Active Sessions (7d)
27.5K
+18% WoW
Auto-Resolve Rate
72%
+5 pts
Payments Collected
KES 14.2M
+9% WoW
Leads Captured
3,180
+412 this week

Sessions vs Auto-Resolved

Weekly volume

Conversation Outcomes

Share by result

Interaction Volume by Channel

WhatsApp leads omnichannel automation

Conversation Flow

Intelligent routing, end to end

Every conversation flows from AI to the right action, system or human — with analytics on everything.

1Customer WhatsApp
2AI Bot
3Payment / Support / Ticket
4CRM
5Human Agent
6Analytics
Galaxy Assistant
online
Habari! 👋 Welcome to Galaxy Bank. How can I help today?
I want to pay my loan instalment.
Sure. Your instalment is KES 4,500. Confirm to receive an M-Pesa prompt?
Yes, confirm.
✅ STK Push sent to 07XX… Enter your PIN to complete. Need anything else?

Automate your WhatsApp channel

Book a demo and see your customer journeys running on AI-powered WhatsApp automation.